Condiciones Generales de Venta


The web is owned by PERCAMLASER S.L. with address at c/Agricultura, 37G, 08840 Viladecans, Barcelona (SPAIN) and CIF B-64610504. Our Customer Service e-mail address is, where you can contact us at any time and we will be at your disposal to help you as soon as possible. By using this Website or by making and/or requesting the purchase of a product and/or service through it, the User agrees to be bound by these Terms and Conditions and by all of the above, and therefore, if you do not agree with all of the above, you should not use this Website. This document (as well as any other document mentioned herein) regulates the conditions governing the use of and the purchase or acquisition of products and / or services in the same (hereinafter Conditions). In addition to reading these Terms, before accessing, browsing and/or using this website, the User must have read the Legal Notice and other legal texts, including the cookies policy, and data protection of It is also reported that these conditions may be modified. The User is responsible for consulting them every time you access, browse and / or use the Website as they will apply those that are in force at the time the purchase of products and / or services is requested. For any questions that the User may have in relation to the Conditions, he/she may contact the owner using the contact details provided above or, where appropriate, using the contact form.


The General Terms and Conditions of described below define the rights and obligations under its website and commercial transactions between and its users. For the purposes of these Conditions it is understood that the activity that PERCAMLASER S.L. develops through the Website includes: The distribution of cutting and engraving machines, as well as the sale of materials and tools.


Access, browsing and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment browsing the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be. The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:

Use this Website only to make legally valid enquiries and purchases or acquisitions.

Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.

Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Conditions of Use).

The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The Website is primarily intended for Users residing in the European Union and especially in Spain. PERCAMLASER S.L. makes no representation that the Website complies with the laws of other countries, either in whole or in part. PERCAMLASER S.L. declines all liability that may arise from such access, nor does it guarantee delivery or provision of services outside the European Union. The User shall formalise the contract of sale of the products and/or services desired in Spain in the language in which these conditions of contract are written, i.e. in Spanish.


All content included on the website, such as text, audiovisual content, source code, design, logos, trademarks, and others are the property of PERCAMLASER S.L. or have obtained the rights and consents of their owners for their use and are protected by the regulations governing the Intellectual and Industrial Property. The use and browsing of our website does not imply in any case an authorisation or licence of any kind over these contents and therefore, it is expressly forbidden to make use of them by exploiting them, reproducing them, transforming them, distributing them, etc. in any format without prior consent. For more information, please read the "Legal Notice".


The website is protected with security systems and complies with all legal measures provided for the security of systems and data stored on it. does not have access to confidential data concerning the means of payment. The personal data stored are duly protected in accordance with the provisions of the regulation of security measures. complies with all the principles and obligations set out in the General Data Protection Regulation 679/2018 of 27 April 2016 and the Organic Law 3/2018 of 5 December on data protection and guarantee of digital rights. The information or personal data that the User provides to in the course of a transaction on the Website, will be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and / or use the Website the User consents to the processing of such information and data and declares that all information or data provided are truthful. For more information, please read the "Privacy Policy".


The visual information (images) or written and data included in each product are purely informative and indicative function, so is not responsible in any case for the appearance of errors in such information. The User will receive an email confirming that has received your order or request for purchase and / or provision of service, ie order confirmation. At the time the customer clicks on the "PAYMENT" button, you are accepting fully and unreservedly the entire contents of these General Conditions of Contract and the user can print a copy of them.


In the event that a supplier informs PERCAMLASER S.L. that the selected product is not available when the order has already been placed and before the end of the shipping process of the sale in question, the customer will be informed of this circumstance by e-mail or telephone of the partial shipment or cancellation of the order.

If the account has already been debited at the time of providing the information regarding the unavailability of the product, a refund procedure will be carried out for the full amount of the order or the part corresponding to the product in question, together with the corresponding shipping costs, to the bank account indicated by the customer for this purpose, of which the customer will be informed by email. In no case will any right be generated in favour of the customer (compensation, discounts, etc.) for this reason.


The prices of the products offered on the website are indicated in Euros (€) with all taxes included and excluding participation in the costs of preparation and shipping. These may change at any time, but any changes that take place will not affect orders or purchases for which the user has already received an order confirmation. The participation in the costs of preparation and shipping is also understood with all taxes included. reserves the right to change prices at any time and the right to refuse any order for reasons subject to law. However, the products will be billed on the basis of the rates in force at the time of registration of orders. The products remain the property of PERCAMLASER S.L. until the price has been paid in full.


Payment for purchases is made by Visa or Mastercard payment card and bank transfer. In the case of payment by card, we will send a debit request to your bank; the amount will not be debited from your account until we obtain authorisation from your bank. The debit period will depend on the rules applied to your payment method (immediate debit, deferred debit, etc.). In the event of a bank refusal, the order will be automatically cancelled and the customer will be informed by email. The card will be charged when the User receives confirmation of shipment and/or confirmation of the service being provided in the manner and, where applicable, place established.

Methods of payment




The products will be shipped to the delivery address indicated by the customer in the course of the ordering process or agreed upon in particular in the case of cutting machines and etc.


In the case of the delivery of machines and etc., the delivery times are agreed upon individually between PERCAMLASER S.L. and the user, the particular conditions of which have already been agreed upon in a separate contract. These delivery times must take into account the times corresponding to the delivery time of these machines by the supplier in the event that we do not have stock at our headquarters. In the case of the sale of consumables, delivery times also vary depending on the destination and do not include holidays or weekends. These delivery times are indicated as soon as payment is made, with the conditions being individualised according to the user's location and the delivery method chosen (standard, express, international, etc.). If PERCAMLASER S.L. is unable to meet the delivery date for any reason for which it is responsible, it will contact the user to inform them of this circumstance. In the event of a delay in the order, the customer may cancel it. If this delay is caused by force majeure, while the product is in the logistics phase, the customer will be informed of this circumstance and that, in this case, the costs arising from a possible cancellation request will be borne by the customer. Each delivery is considered to have been made from the moment in which the transport company places the product at the disposal of the customer, or a third party indicated by the customer acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.


The risks that may arise from the products shall be borne by the user from the time of delivery. The user acquires ownership of the products when PERCAMLASER S.L. receives notification of the delivery of the product to the user. It is the sole responsibility of the recipient to check the shipments on arrival, to express any observations and to make any complaints that he/she deems necessary, and may even reject the package if it is likely to have been opened or if it shows clear signs of deterioration. These observations or complaints must be sent immediately to PERCAMLASER S.L.. If the products delivered do not conform in nature or quality with respect to those purchased on the web and indicated in the email order shipment, the customer must make their claims within 10 days of delivery by contacting the "Customer Service".


With regard to cutting machines, these have their own conditions of withdrawal and return, which are specified in each contract made in relation to them. For products such as tools and non-customised consumables, the customer may return the product within 14 days from the date of receipt of the product by the customer, provided that the package has not been opened and the reason for return is not because it has been received open or damaged. Before any return, the customer must indicate their intention to return a product, using the Customer Service Department, in this way they will obtain their return order and the address where they must return the product. Once the customer has obtained his return address, he will have to send a package with:

- The items in their original packaging.

- The return order, inside the package.

- The document with the return address.

This right of withdrawal can never be exercised if the products sent have been used. The products must be returned correctly protected, in their original packaging, in perfect condition for resale (without damage, breakage or soiling). Packages that do not include any element allowing the sender to be identified (order number, surname, name, first name, address) will not be accepted. The User acknowledges that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of personalised products. Once the package has been received and it has been verified that the returned products are in perfect condition, the refund procedure will be carried out for the amounts corresponding to the returned products.


Given that PERCAMLASER S.L. acts as a representative of professional suppliers who guarantee that the products presented for sale on the website have no defects, the contractual warranty offered is that granted by the supplier and this enjoys a period of validity to be consulted with PERCAMLASER, SL. The guarantee does not cover products damaged during transport or due to improper use. The provisions of this article shall not affect the legal guarantee for hidden defects, when the product is sold to a consumer or a non-professional customer. For any questions or requests for information, the customer can contact Customer Service via our telephone number or email.


PERCAMLASER S.L. cannot be held liable for indirect damages, and business losses (including loss of profit, loss of revenue, loss of contracts, loss of anticipated savings, loss of data, loss of goodwill or unnecessary expenses incurred). Subject to the provisions of the preceding paragraphs, the liability of PERCAMLASER S.L. under these general terms and conditions may not exceed an amount equal to the sums paid or payable following the transaction at the origin of such liability, regardless of the cause or form of the action in question.

PERCAMLASER S.L. also limits its liability in the following cases:

● PERCAMLASER S.L. applies all measures to provide a faithful display of the product on the website, however, it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser being used or others of this nature.

PERCAMLASER S.L. will act with the maximum diligence in order to provide the company in charge of transporting the product that is the object of the purchase order. However, PERCAMLASER S.L. shall not be liable for damages resulting from a malfunction of the transport, especially for causes such as strikes, road delays, and in general any others typical of the sector, resulting in delays, loss or theft of the product.

● Technical failures that due to fortuitous or other causes, prevent normal operation of the service via the Internet. Lack of availability of the website due to maintenance or other reasons, which prevents the service from being available. PERCAMLASER S.L. puts all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of products, however, disclaims liability for causes not attributable to it, fortuitous event or force majeure.

PERCAMLASER S.L. shall not be liable for misuse and/or wear and tear of the products that have been used by the user. At the same time, PERCAMLASER S.L. will not be held responsible for an erroneous return made by the user. It is the responsibility of the user to return the correct product.

● In general, PERCAMLASER S.L. shall not be liable for any failure or delay in the fulfilment of any of the obligations assumed, when the same is due to events beyond our reasonable control, i.e. due to force majeure, and this may include, but is not limited to:

Strikes, lockouts or other industrial action.

Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

Inability to use trains, ships, planes, motor transport or other means of transport, public or private.

Inability to use public or private telecommunications systems.

Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure continues, and PERCAMLASER S.L. will have an extension of the deadline to fulfil them for a period of time equal to the duration of the force majeure. PERCAMLASER S.L. will make every reasonable effort to find a solution that allows us to fulfil our obligations despite the force majeure. Access to, browsing and/or use of this Website and contracts for the purchase of products through it shall be governed by Spanish law. Any controversy, problem or disagreement arising from or related to the access, browsing and/or use of the Website, or to the interpretation and execution of these Conditions, or to the sales contracts between PERCAMLASER S.L. and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.


By using this Website, the User accepts that most of the communications with PERCAMLASER S.L. will be electronic (e-mail or notices published on the Website). For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that PERCAMLASER S.L. sends electronically comply with the legal requirements of being in writing. This condition shall not affect the rights recognised by law to the User.


No waiver by PERCAMLASER S.L. of any particular legal right or action or the failure of PERCAMLASER S.L. to require strict compliance by the User with any of its obligations shall constitute a waiver of any other rights or actions arising from a contract or from the Conditions, nor shall it exonerate the User from compliance with its obligations. No waiver by PERCAMLASER S.L. of any of these Conditions or of any rights or remedies arising from a contract shall be effective unless it is expressly stated to be a waiver and is formalised and communicated to the User in writing. If any of these Conditions is declared null and void by a final decision issued by a competent authority, the rest of the clauses shall remain in force, without being affected by such declaration of nullity.


Users can send PERCAMLASER S.L. their complaints, claims or any other comments they may wish to make using the contact details provided at the beginning of these Conditions (General Information). Furthermore, PERCAMLASER S.L. has official complaint forms available to consumers and users, which they can request from PERCAMLASER S.L. at any time, using the contact details provided at the beginning of these Conditions (General Information). Likewise, if a dispute arises from the conclusion of this purchase contract between PERCAMLASER S.L. and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters. You can access this method via the website: Failing this, the courts of the customer's place of residence shall have sole jurisdiction, regardless of the place of delivery and the means of payment accepted. These General Terms and Conditions in Spanish shall be executed and interpreted in accordance with Spanish law, to which the parties expressly submit.

Condiciones Generales de Venta
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